“Uninterrupted operation of our clients’ assets demands active mechanisms to guarantee availability of business-critical applications and services”
Our proposal includes:
- In-house developed maintenance & monitoring solutions for services, applications, systems and equipment. Our solutions are based on open platforms and allow for remote monitoring over a data connection with a target network infrastructure.
- Our monitoring solutions enable:
- Remote management of fixed and wireless infrastructure and – in general – of any connected device.
- Asset inventorying (at equipment, system, application and service levels).
- Management of incidents – including remote detection, assistance, escalation and resolution thereof. At Novation we can also undertake operation & maintenance (O&M) services on a 24 x 7 x 365 with bespoke service level agreements.
- Integration of our clients’ “business verticals”.
- Data analytics and processing in order to obtain relevant information and further mapping into client-defined KPIs – which are subsequently aggregated into dashboards that, in turn, are integrated with our clients’ business processes.