“Availability of processes, services and assets is key to our clients – especially when critical infrastructure depend upon them. Proactive management of incidents, asset inventorying and remote supervision are extremely useful tools for business management. On top of this, it is capital to count on service availability metrics & KPIs in order to improve decision making”
At Novation group we differentiate ourselves by standing close to our clients when it comes to making decisions over service maintenance and improvement. We also provide them with assistance during incident resolution.
We have an in-house Operationg & Maintenance (O&M) department for remote operation and upkeeping of processes, services and assets. We deliver such services on a 24 x 7 x 365 basis. Our O&M department is led by sound professionals with in excess of 15 years’ experience in operation and maintenance of technology systems in international environments, with demanding SLA (service level agreement) levels.
In addition, our O&M department has developed and applies incident escalation processes and procedures, thereby categorising incidents in 3 levels (severe, minor, query). As well as performing supervision activities, we are able to maintain applications and equipment – including hardware repair.
Our added value proposal includes:
Use of in-house developed tools for: